Frequently asked questions

Short answers to the questions merchants ask most, with links to the full explanation. If your question is not here, contact support.

Getting started#

Can I try Placebo before I pay?#

Yes. Select Try theme on the Theme Store listing. The theme is added to your library unpublished. You can customize it with your own products and preview it for as long as you like. You pay once, when you publish it.

How do I switch to the other preset?#

Add the theme to your library again from its Theme Store listing and choose the other preset. Each copy keeps its own settings and templates. Every preset has the same sections and settings, so you can also rebuild one preset's look inside the other: the differences are listed under Theme settings each preset installs.

Will a theme update erase my changes?#

No, as long as your changes were made in the theme editor. Shopify carries your settings, sections and templates over to the new version. Changes made in the code editor are not carried over, and a theme with edited code may stop receiving automatic updates. See the support policy.

Does the theme need any app?#

No. Everything on the demo stores is built with the theme alone. Apps are optional: a review app for reviews, a subscription app for subscriptions, and Shopify's free Search and Discovery app to choose filters and complementary products. See Apps.

Design#

How do I change the colors of one section only?#

Create or edit a color scheme under Theme settings > Colors, then choose it in the section's Color scheme setting. A scheme sets the background, text, card and button colors together, so the section stays readable. See Colors.

Text looks small. How do I make everything larger?#

Raise Body text size under Theme settings > Typography. Every text size in the store scales with it. To enlarge headings alone, use Heading size. To enlarge one section, set its Size to Large.

How do I make the store look less rounded?#

Set Corner style to Soft or Square under Theme settings > Shape and material. Buttons, cards, fields, media and panels follow together. Media shape can give pictures an arch or fully rounded corners independently.

Can I turn off the animations?#

Yes. Set Motion level to Calm or None under Theme settings > Motion. To calm one section, set its Arrival to Fade or None. Visitors whose device asks for reduced motion never see the full animations, whatever you choose.

Header and menus#

My menu panel does not show. Why?#

A panel finds its menu item by name. Check that the Menu item field of the panel block holds the name of a top-level item of your main menu, written exactly as in Content › Menus: same words and same spelling. If you renamed the menu item, update the block. See How a panel finds its menu item.

How do I add a New pill next to a menu item?#

Add a Menu badge block to the Header section, type the menu item's name in Menu item and the word in Label. It works for items of any level.

Can the announcement bar show a countdown?#

Yes. Add a Countdown block to the Announcement bar and enter a real end date, for example 2026-11-28T23:59:00+01:00. The countdown is the same for every visitor and does not restart. Choose what happens afterward with When the time is over.

The header covers my hero image. How do I change that?#

In the Hero section, turn off Start under the header to place the image below the header. To keep the header floating but readable, change Text color over the image or upload a Logo over a dark picture in the Header section.

Products#

How do I show only the pictures of the selected color?#

Set Show media for the selected variant only in the Product information section. With Group by variant image, order your media so each variant's image is followed by its other pictures. With Group by a mark in the alt text, end each media's alt text with a hash and the option value, such as #red. See Media for the selected variant only.

Why is the dynamic checkout button missing?#

The button is shown when Show dynamic checkout buttons is on in the Buy buttons block and your store offers an accelerated payment method, such as Shop Pay, Apple Pay or PayPal. It is not shown for sold out variants or with the gift card recipient form, and some methods appear only on supported devices and browsers. In the theme editor preview the button can look different from the live store.

How do I show a different size chart or nutrition label on each product?#

Add a Tab to the Gallery panel and connect its Rows setting to a multi-line text product metafield with the dynamic source icon. Each product then shows its own rows. Or create several product templates and type the rows in each. See Gallery panel.

How do I add my own badges, such as Vegan?#

Add a product tag that starts with badge:, for example badge: Vegan. The badge appears on the product card and on the product page. You can also use the product metafield custom.badges. See Badges.

Can I show how many items are left in stock?#

Yes, with your real inventory. In the Buy buttons block, set Stock level to Only when stock is low or Always show and choose the Low stock threshold. It works for variants whose inventory is tracked by Shopify. The theme does not show invented stock numbers.

Reviews do not appear on my product page. What do I check?#

The theme displays reviews from a review app. Check that the app's block is added inside the Reviews block of the product template, and that the product has at least one published review. Stars on cards and under the title use the standard product rating metafields, which your review app fills. See Review apps.

Cart and checkout#

How do I switch between the cart drawer and the cart page?#

Set Cart type under Theme settings > Cart to Drawer or Page. See Cart.

The free shipping bar does not show. Why?#

Three conditions must be met: Free shipping is set to From an order value with an amount in Free shipping from, Show free shipping progress is on in the cart section, and the customer pays in your store currency. Customers in other currencies see no amount, so the statement stays true after conversion.

Can customers enter a discount code in the cart?#

Yes. Turn on Show discount code field in the Cart drawer or Cart section. It is off by default. Automatic discounts are shown in the cart either way, and customers can always enter a code at checkout.

Can I change the checkout pages?#

No. Checkout is hosted by Shopify and is not part of the theme. Customize its logo and colors under Settings › Checkout in your Shopify admin.

Languages and data#

Which languages is the theme translated into?#

English, French, German, Spanish, Italian, Dutch, Portuguese (Brazil and Portugal), Danish, Swedish, Norwegian, Finnish, Polish, Czech, Turkish, Japanese, Korean, Chinese (Simplified and Traditional), Arabic, Indonesian, Thai and Vietnamese. You can change any wording or add a language. See Translations.

Do I have to create metafields or metaobjects?#

No. Every block works with the content you type in the theme editor. Product metafields are an option for stores that want content to change per product. See Custom data.

Support#

What does support cover, and how fast do you answer?#

We help with setup questions and fix bugs in the theme. We reply within two business days, Monday to Friday. Custom code and third-party apps are not covered. The full list is in the support policy.

How do I report a bug?#

Use the support form. Give your store URL, the page where the problem happens, what you expected and what happened, and attach a screenshot. If the problem appears only on one device or browser, say which.